If your company is part of a larger firm (a National Brand for instance) then you will more than likely receive on-going support for that extremely critical security appliance. If however you are an independent owner/operator then on-going support plans for your firewall and network are an extremely important consideration.
Your firewall is NOT "set it and forget it!" As difficult as it may be to accept, at the time your firewall is first purchased, configured and installed there is a high likelihood that someone is determining a way to circumvent the protection that it (the firewall) is intended to provide.
Just as with your computer's operating system, your firewall will have periodic updates made available by the manufacturer. In addition, as new threats come to light, the manufacturer of your firewall may provide configuration instructions to overcome them. Anytime you make a change to your network, your firewall configuration must be reviewed to determine the impact that change may have on security.
Who is making certain that your firewall is being kept up to date?When you purchase (or upgrade) your company's firewall be certain to address on-going managed support for it. The provider must stay current with the manufacturer's security bulletins and best practices.
Level 1 Compliance provides Dell/Sonicwall products to our clients. We offer Managed Support and Critical Update services at time of the installation.
Your provider should be doing the same! You will of course evaluate the cost for the on-going support. When doing so consider the value being provided with the support (namely the increased level of security achieved by properly updating and maintaining your firewall.) Weigh the support costs against the potential impact of a network breach as part of your decision making process.
Level 1 Compliance, L.L.C. provides a full range of technical support with a focus on the Phoenix, AZ metropolitan area. When we have a client with a project that warrants extended travel, we are available for that as well! We provide remote support ranging from standard PC Preventative Maintenance to In-Depth Network Security Scans.
Please give us a call / send us an e-mail if you have any questions
Edward Kopp - Owner/Partner - (480) 766-6188
James Snodgrass - Owner/Partner - (480) 820-8876